We hope you love your products, but if for any reason you need to return something to us, we’ve made it as simple as possible.
Simply return the item in its original condition and packaging within 14 days of receiving your order for an exchange or refund. For health, safety and hygiene reasons, we will not be able to offer a refund, replacement or exchange on used items. We are unable to process a refund or exchange on Mascara. We can only accept returns or exchanges for orders placed on our website. If your order contained a free gift this will also need to be returned in order to receive a refund.
Please follow the below instructions so we can process your return as quickly as possible:
Fill out theRETURNS FORM including your name and order number, and state whether you would like an exchange or refund.
Repack your item in its original packaging and include your completed returns form.
Please send all returns to:
You may wish to choose a delivery service that insures your parcel to the value of the goods being sent. We would recommend sending your returned tracked or signed for and always keep a proof of postage, as the returned item is your responsibility until it reaches us.
Please allow up to 14 working days for your card to be credited with your refund.
Unfortunately delivery charges are non-refundable, unless the item is faulty. If you would like any further assistance please email info@antoinettebeauty.com
If your package is visibly damaged on delivery, please contact our customer service team on info@autoinettebeauty. If you receive your products and they are faulty or damaged once opened, please contact our customer service team within 48 hours of receiving your order.
